Overview

You are permitted to return products purchased from www.manakdryfruits.com, subject to valid reasons if accepted by the customer service team.

A refund may be obtained for products purchased, subject to certain conditions.You may cancel orders for products purchased by you before the order ships out.

It is important to note that while the company makes its best efforts to ensure that returns, refunds, and cancellations are available to the users of the website, the company has to place certain restrictions on the same in order to meet its business, legal, and contractual obligations.

Reasons for Returns:

1. You receive a damaged, expired, faulty, or defective product.
2. You receive a product that is different from what you ordered
   

Conditions for Returning Products:

1. Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
2. The products must be returned in the original condition in which they were received, along with the original invoice.
3. Products must be in their original form and packaging.
4. Brand packaging should be intact.
5. Replacement of a product will be subject to the availability of the product on the website at that time.

To raise a refund/return claim, please send an email to info.manakdryfruits@gmail.com . Your email must contain the name of the product, the order ID, images of the product received with Batch ID clearly visible, along with a detailed description of the nature of the claim. This must be done within 3 days of the receipt of the product. While applying for the return, refund or exchange you as the customer are obliged to have the products packed as they were delivered, purchase bill and will be processed for return, refund or exchange only if there is genuine issue  with the product.

 

Refunds

Once we receive the product, we will inspect it and notify receipt of the returned item at the email address provided by you while placing the order. After the inspection of the product, we will notify you of the status of your refund via phone call/email.

If you have paid by net banking/credit card/debit card, we will initiate a refund request to our Payment Gateway Partners within seven working days of the approval of your return. Once the request has been processed, the amount will be transferred back to your account/card account within 14 working days or per the timelines of the Payment Gateway/Bank.

If you have paid by Cash on Delivery (COD), kindly share your bank statement copy/cancelled cheque/passbook copy with the bank and customer details mentioned on it. Refunds will be processed within five working days of the approval of your return.

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund officially reflects.

Next, contact your bank. There is often some processing time before a refund reflects in your account.

 

Need help?

Contact us at  manakdryfruits@gmail.com for questions related to refunds and returns.